Delivery schedule:
If the requested items are in stock at the time of order we endeavor to dispatch within 24 hours. If the items are not in stock we shall place these on back order, we ask you to allow up to 28 working days for back ordered items. In the event that we will be unlikely to meet this delivery schedule we will offer you a choice between an extended wait for a specific product a suitable alternative or, of course cancellation. Once you place an order and have received a confirmation email from us this does not institute a legal binding contract. Only once goods are dispatched and you receive an email confirming dispatch this then becomes an acceptance of your order. Please note LKY7 Lingerie reserves the right to refuse an order once an order has been placed and shall refund moneys paid. If we believe a customer has purchased a product(s) from our store at the incorrect price we reserve the right to cancel that order and to correct the price on this site. One the price has been corrected you may then re place your order. All prices quoted on our web site are inclusive of VAT.

Complaints:
If you have reason to complain about our service please email us at contact us using our contact form or by writing to 

LKY7-Lingerie

The LKY7 Trading Group

Wellington House,
Wellington Crescent,
New Malden,
Surrey,
KT3 3NE.

We will acknowledge receipt of your complaint within one working day and respond to all complaints within five working days.

Returns Policy:
Here at LKY7 Lingerie we want you to be happy with both our products and our service. We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund. Please note that Postage is non refundable and where goods have been purchased where the shipping is free the refund shall be less the postage cost. The goods should be returned unworn, all labels intact and all garments should be in a proper re saleable condition and are required to be returned within 14 days of receipt. Refunds shall be processed within 7 working days. Please not that foot ware is non refundable.